Troubleshooting

REGISTRATION & LOGIN

How can RunRun access my location for more accurate matches?

In order to use RunRun, you'll need to grant access to your device's location.
On iPhone: go to your iOS settings > RunRun > Location
On Android: go to your phone’s Settings > Apps > RunRun > Permissions > Location

Why did all my matches disappeared?

This may be temporary, so please try again at a later time.
If the issue persists, try logging out and logging back in. Tap the icon on the top left-hand corner of the main screen > Settings > Log Out.
Note: If only one or two of your Matches disappeared, they either unmatched you or deleted their account.